VICE PRESIDENT OF ACCOUNT MANAGEMENT
Company: Confidential
Location: Denver
Posted on: November 20, 2024
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Job Description:
Vice President of Account Management
About the Company Mission-driven provider of high-quality &
affordable healthcare services Industry
Computer Software Type
Privately Held, VC-backed Founded
2019 Employees
201-500 Funding
$51-$75 million Categories
About the Role The Company is seeking a VP of Account Management to
lead a team of Account Managers dedicated to the success and
retention of clients in the enterprise market segment. The
successful candidate will be responsible for designing and
implementing scalable processes to ensure excellent client
experiences, as well as for establishing and managing key broker
and client relationships. This role requires a strategic thinker
with a passion for delivering high-quality work, excellent
communication and presentation skills, and the ability to work in a
fast-paced, evolving environment. The VP will work closely with
cross-functional leaders to drive the company's mission forward and
will be expected to monitor and coach the team on client success
KPIs, and develop and execute strategy plans to improve client
satisfaction and support retention.The ideal candidate will have
over 10 years' of experience in managing and growing a
high-performing B2B account management organization, particularly
in the healthcare, benefits, or well-being industry. A proven track
record of delivering strong client satisfaction and retention, as
well as experience in supporting clients to increase engagement
with SaaS solutions, is essential. The role demands a self-starter
with a systematic approach to problem-solving, a strong ability to
think operationally, and a desire to be part of a mission to
improve the healthcare system. The VP will be expected to travel up
to 25% of the time and must be adept at collaborating with product,
sales, and member services teams to meet the company's enrollment
and engagement goals. Hiring Manager Title
SVP of Account Management Travel Percent
25% Functions
Keywords: Confidential, Castle Rock , VICE PRESIDENT OF ACCOUNT MANAGEMENT, Executive , Denver, Colorado
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