Customer Support Specialist - Tech Company!

Location: Broomfield
Posted on: November 20, 2024

Job Description:

Work for a technology driven organization that values your hard work! We?re currently working with a top employer in the Boulder/Broomfield area and help to build their growing team. Our client cultivates growth personally and professionally, and previous employees have been quoted saying, ?this is the best company I?ve ever worked for!?

The person in this position will support the entire suite of products for customers and works closely with internal and external customers to ensure exemplary customer service.

Main Responsibilities/Duties

? Provide customer assistance and support primarily via phone, email for technical and customer account queries/issues.

? Proactively update and Respond timely to customer inquiries, primarily via email and telephone to our expected KPI?s. Focus efforts to meet or exceed defined performance criteria.

? Create knowledge base content for internal and external use.

? Work directly with our Technical Support Engineers, Quality Analysts and Sales staff to resolve customer issues.

? Work directly with staff in Customer Support Account specialists teams and other Internal Business support teams to resolve problems

? Resolve any customer account issues through diligent research, reproduction, and troubleshooting where required.

Requirements

? Ability to take initiative ? drive to achieving goals is a must!

? Excellent verbal and written communication skills in English

? Excellent verbal and written communication skills in Spanish

? Quick learner

? Positive and constructive attitude, comfortable facing new challenges and application technologies.

? Working Knowledge of Salesforce, database concepts and terminology, Internet software (requirement but not essential).

If you?re interested in joining this great team, reply to this ad with your resume and cover letter explaining why you?d be the best fit!

We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

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